Delivery Rates: All orders (with the exception of fencing and decking products) will incur a delivery charge of £6.99 unless the order is in excess of £100 in value, where delivery will be free of charge.

Our fencing and decking products will incur a delivery charge of £49.99 for all orders below £500. Deliveries are free for orders above £500. Our gazebos, pergolas, arches and arbours are free delivery, and if decking or fencing is ordered with these products then delivery would be free for these also.

Some large and bulky items may incur delivery surcharges for certain remote parts of the country. These charges will detailed at the bottom of the relevant product page. Please note that this price only covers delivery to mainland UK addresses. For deliveries to Ireland, Islands and Overseas please contact us for a quote.

Delivery charges are inclusive of VAT and are non-refundable. Please bear in mind that carriers are only contracted to deliver the goods to your address and not to carry it to the furthest end of your garden!

When your order arrives, please check that the correct number of cartons are delivered, and report any damage or missing items to us immediately.

Please open all cartons with care. Avoid using a sharp knife or similar instrument as the carton contents can be easily damaged or cut.

Access to the Site: Vehicular access is important in the delivery of your building. Can a 17 tonne vehicle (fire engine size) get clear access to the delivery /drop off point? If not please contact us immediately. Access to the site must also be sufficient to enable the driver to carry your panels from the delivery vehicle to your prepared base with no height restrictions or awkward bends.

If you have not done so already, please notify us of any restrictions as soon as possible. We are unable to lift panels over fences more than 4’ high or over buildings such as garages. If the only access is through the house a straight run is required. Many building panels will not pass through standard doorways.

Base Preparation: The life of a building depends upon its foundations. It is vitally important that your base is firm, level, square and large enough to accommodate the building you have ordered. Ideally, your garden building should be installed on a flat concrete slab which is unlikely to sink or break up. A thickness of 50 to 100mm is required, depending upon the size and type of building that you have ordered. As an alternative, concrete paving slabs or decking bases may be laid but they should still be level, unlikely to sink at any point and completely cover the area of base required. If you have any doubts concerning the base seek advice from a local builder.

Installation (If Required): Please allow as much room as possible around the building for ease of installation; no trees or bushes should restrict the installer. Installation does not include base preparation; therefore, if the base is not suitable they will have no option but to leave the building on a self-erection basis at full invoice value. If you insist on the building being installed against the advice of our erectors then they will only undertake the work once you have signed an acceptance of full responsibility for any defects which may be caused by the inadequate base. Under these circumstances you would have no guarantee. We would strongly advise against this course of action.

If you cannot be available on the installation day the installers will gladly carry on with the work without anybody being at home (a note on the base would be appreciated to help them distinguish the orientation of the building). However, if there are access problems or you feel the need to be at home or the base will not be prepared in time, please do not hesitate to call us, quoting your order number and alternative arrangements can be made.

On the agreed day of installation if the base is not correct or ready, or the installers cannot gain access to your garden due to restrictions or you being out and as a consequence we are required to come back, a surcharge of 10% of the order value will be payable upon completion.

General: It is the responsibility of the customer to secure their building to the base once erected. If sections are required to go through buildings it is also your responsibility to ensure that no damage can come to your fixtures and fittings (e.g. dirty footprints on carpets or broken light fittings). The same principle applies to your garden, we cannot accept responsibility for muddy patches on your lawn for example.

Our team of installers should not be hindered by work being undertaken by other services, nor should they be asked to do work on the building other than deliver and erect it (unless by prior arrangement).

All of the timber in the building will be checked for quality before despatch and is pressure treated to the highest specification prior to delivery. As wood is a natural product we cannot accept any responsibility for timber shrinkage, cracking or warping after the building has been delivered, although in all but extreme cases timber will return to its original size.

Please note also that timber is a natural living material and as such is subject to movement, shrinkage and colour change (weathering). It is not uncommon for small splits to occur (called shakes) when timber dries out too rapidly. When the humidity rises the timber will normally move back accordingly. We therefore do not accept shakes and movement as a legitimate cause for complaint.

We guarantee our products against poor workmanship and defective materials, and we also guarantee the buildings on performance providing it has been installed correctly. If we do not install your garden building then the building only carries a warranty for quality at the time of despatch and receipt.