• Please make a careful note of the spa measurements and check we will have enough room to site the spa. You should also add a small amount for the trolley and any packaging. Are doors, gateways or alleyways large enough?
• Does the spa have to be taken over a lawn or gravel? We do have boards available, let us know if we need them with us.
• Have you taken into account obstructions such as drainpipes, shelves, guttering, taps etc.? Make sure these are taken down prior to delivery.
• Is there enough room for turning the spa in tight corners?
• Is there enough room to access the spa once in position? (We recommend that there is access from all four sides, however the most important access point is under the control pad where the electrical box and equipment is stored. If you choose to install a spa with limited access then we are not liable for costs to gain access to the spa for repairs or service).
• Are there any steep slopes or walls? We can manage small slopes/walls if extra labour is on site to help take the spa off the trolley and manoeuvre into position. However, for larger walls and steep slopes then a crane may be required. We can offer a crane service but this must be booked and paid for prior to delivery.

Manpower: We will supply two men to deliver (& commission your spa if you have booked this service at an extra cost). If you think the spa will have to be removed from the trolley/dolly for any reason (e.g. to overcome a step, go through a narrow alleyway) then you must arrange extra labour to assist. The spas are very heavy so additional fit able men may be needed on your site.

PRE-DELIVERY INSTRUCTIONS

Planning: When selecting the site for your spa and gazebo please take into account the following:-

There may be certain restrictions and/or requirements that are particular to your locality. If in doubt, check with your local Council.

Delivery and passageway: The spa will arrive as a unit, and in most cases cannot be dismantled. Ideally the spas will be placed on trolley either on its side or on its base. The unit will then be rolled into place easily crossing grass, gravel and small terrain anomolies. For safe and non-intrusive installation, or in the case of other obstacles (steps, walls, steep hills etc.) please contact us for advice and conditions.

Location and base: A sheltered environment can result in lower operating and maintenance costs. You must allow 1 metre clearance for access to the spa’s access panel, for servicing. The site you select for your spa MUST be a flat, level, continuous surface that contacts the bottom of your spa fully.

Your new spa weighs between 900 and 1400 kgs when full and therefore a solid support is essential when the spa is mounted on a deck or ground level patio/floor. It is recommended that you install your spa at ground level which allows easy access to equipment.

A 10 to 15cm thick reinforced concrete slab is ideal but not required. In most cases your spa can be mounted on existing patios. The base should be at least the size of the bottom of your spa- see spa sizes on the technical data sheets on this site.

Electrical connections: With the exception of the Muskoka and Haliburton portable spas, most spas require a dedicated 240 volt 20 amp RCD protected electrical circuit that is permanently hard wired to the mains supply. Extension cords and plug-in type connectors must not be used. Some models require up to 32 amp- please check the technical data sheet on this site for your particular model. No other appliances or lights should be connected to this circuit

At the site where the spa is to be located, 5 metres of cable should be left – all electrical wiring to a spa MUST be installed by a qualified, licenced electrician and approved by local building/electrical inspectors.

Water should always drain away from the spa. DO NOT locate your spa in a low run-off area since rain or melting snow could flood the area and cause pump and equipment damage.

DO NOT locate your spa near or under overhead cables, keeping clear of all electrical appliances.