Spa Structural Warranty: Canadian Spa Company guarantees the structure for 25 years against the loss of water through its ABS acrylic and fibreglass shell, caused by defects in materials and workmanship for as long as the original purchaser owns the hot tub.

Spa Surface Warranty: Canadian Spa Company guarantees its interior ABS acrylic hot tub surface against any cracks, blisters, or delamination resulting from a defect in the surface material, for a period of 10 years from the date of purchase.

Electrical & Plumbing Equipment Warranty: Canadian Spa Company guarantees its electrical equipment and components for a period of 2 to 5 years from the date of purchase, depending on the model purchased. Please see the individual data sheets for each model for further detail.
All plumbing manifolds, fittings, and parts are also guaranteed for 2 to 5 years depending on the model purchased.

Warranty Performance: The warranty is extended to the original purchaser only, and terminates with any transfer of ownership. Canadian Spa Company warrants the products, including all parts and components for a period of time as detailed above. The warranty does not apply if failure is caused or contributed by any of the following:- improper handling, improper storage, abuse, improper installation, unsuitable application, lack of reasonable and necessary maintenance, or repairs made or attempted by other than authorised service centres or technicians.

The hot tub must be used in accordance with the Owner's Manual, and must be kept at water temperatures between 32°F and 120°F. Any damage that results from the following will invalidate the guarantee:- calcified, clogged or dirty filter cartridges; undissolved chemicals laying on the surface; improper use of chemicals or cleaning agents causing damage to the hot tub surface; damage caused by improper pH balance or water chemistry; damage caused through failing to site the hot tub on a flat and even surface with adequate weight support; for the hot tub.

Should a fault be caused by misuse, a charge will be made for the service engineer’s time. Failure caused by accidents, acts of God, cosmetic blemishes, normal non-structural wear and tear, and other causes beyond our control is excluded.

Canadian Spa Company will repair or replace at its option, a unit proved to be defective within the warranty period and under the condition of the warranty. Canadian Spa Company is not responsible for the cost of removal of the unit, damages due to removal or installation, any shipping charges to or from the factory or the installation of a repaired or replacement unit.

In the event of a defect covered under the terms of this warranty you should contact Splash & Relax in the first instance. When your hot tub is delivered it is deemed to be free of defects in workmanship and materials. Items such as light bulbs, light lenses, fuses, headrest, the cabinet finish, filters, stereo and related equipment are guaranteed for 90 days.

Warranty - Artesian Spas

Shell Warranty: Artesian Spas guarantee the shell for 5 years. The shell is defined as the shell below the surface finish. The hot tub shell is warranted to be free from defects in material and workmanship under normal use and maintenance for five years. This warranty applies to the original purchaser only. The hot tub shell is warranted to be structurally sound and water-fast throughout the warranty period. Under the terms of the warranty Artesian Spas has the option to repair or replace the shell at its sole discretion.

It will be the hot tub owner’s responsibility to discard the faulty shell. In the unlikely event of shell/spa replacement all warranties (shell, surface, equipment and plumbing) date back to the original date of delivery. The new hot tub assumes all warranties left under the terms of the original warranty in effect at the time of the original delivery date.

Surface Warranty: Artesian Spas guarantee the shell for 3 years. The hot tub surface is defined as the exposed material finish. Artesian Spas warrants the hot tub surface to be free from defects in the material and workmanship under normal use and maintenance for a period of three years from the original date of delivery.

This warranty is valid to the original purchaser only. The hot tub must be set on a level cement slab and/or a level deck surface that is sufficient to support the entire length; width and weight of the filled hot tub (see your local building codes). Standard building practices must be followed. Damage caused by failure to adequately support the hot tub is not covered.

Artesian Spas does not warrant problems associated with prolonged exposure to sunlight, problems caused by installing the hot tub on an unstable surface, or damage caused by the use of a sanitation or ozone system not approved by the manufacturer. Any alteration to any system either electrical, plumbing, or mechanical, inadequate over use of chemicals, or any other problem caused by an external source are not covered under warranty. Other exclusions may apply.

Problems associated with material and workmanship can and will be fixed. If the hot tub surface is repaired, the repair is limited to the affected area only, and there is no guarantee against discolouration or fading. The decision to repair or replace the hot tub will be made by Artesian Spas and its field representative after a review of the facts and pictures of the problem or any other data given to Artesian Spas by the original customer or ourselves.

In all cases, pictures of the affected area and foundation of the hot tub must be provided before any decisions to repair or replace are made. In the unlikely event of a hot tub replacement, all warranties (shell, acrylic, equipment and plumbing) date back to the original date of delivery. If it is determined that the shell is to be replaced, the same conditions and terms as outlined in the shell warranty section apply.

Electrical Equipment Warranty: Artesian Spas guarantee all electrical equipment for 1 year. Artesian Spas warrants all factory installed components including ozonator, light bulbs, stereos and fibre optic lights to be free from defect in material and workmanship for 1 year. This warranty applies to the original purchaser only.

Fuses and light bulbs are guaranteed to work upon delivery but do not carry any warranty thereafter. Labour costs will be covered for 1 year.

Plumbing Equipment Warranty: Artesian Spas warrants the plumbing to be free from defects in material and workmanship for a period of 1 year from the date of delivery. This warranty does not cover filters. Filters are guaranteed to be free from defects upon delivery but do not carry a warranty thereafter. Labour costs will be covered for one year.

Items not covered under Warranty: The following list is a general overview of non-warranted items and work. This list includes but is not limited to:-

1. Diagnoses of the hot tub
2. Fuses
3. Light bulbs
4. Chemical misuse
5. Removal of hot tub from a structure
6. Acts of nature
7. Pillows
8. Filters
9. Travel charges

Any alterations made to the hot tub that has not been pre-approved by Artesian Spas will void the hot tub warranties.

Warranty - Hydrospa

Spa Structural Warranty: Hydrospa guarantees the structure for a lifetime, against the loss of water through its ABS acrylic and fibreglass shell, caused by defects in materials and workmanship for as long as the original purchaser owns the hot tub.

Spa Surface Warranty:
Hydrospa provides a limited 10 year warranty from the date of purchase on its interior ABS acrylic hot tub surface against any cracks, blisters, or delamination resulting from a defect in the surface material.

Electrical & Plumbing Equipment Warranty: Hydrospa guarantees its electrical equipment for a period of 2 years from the date of purchase.

Plumbing manifolds are also guaranteed for a lifetime.

Warranty Performance: In the event of a defect covered under the terms of this Limited Warranty, please contact us immediately.