About Us: Splash & Relax Splash & Relax are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link below.

Our Contact details:
Becris Ltd. t/a Splash & Relax
80 Hurst Road, Horsham, West Sussex, RH12 2EP, United Kingdom
Phone: 0800 032 4537
Fax: 01403 267299
Email: sales@splashandrelax.co.uk

Please note that this address is for correspondence only, we do not have a showroom at these premises.

Making A Purchase: Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

You can order via phone, fax, snail mail or over the Internet. We accept cheques, bank transfer, Bankers' draft, debit and major credit cards (eg. Visa and Mastercard). Most products are available on approved finance credit terms- please contact us for more information.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling: Due to the wide selection of products we offer please check the Delivery page under each product section for full details, and at the bottom of the relevant product page.

We hold large stocks in the UK, and deliveries are made to your door normally within 3 days within mainland UK; and within 7 days to Ireland and remote parts of Scotland for a small extra charge- please contact us for a quotation. If delivery is likely to be longer than these times then we will advise you shortly after order placement.

Deliveries to other destinations such as Europe can be arranged, for a further charge. Please contact us for more details.

We will endeavour to make deliveries between 8.00am and 6.00pm on the agreed day. The buyer must ensure that the delivery vehicle has unobstructed and hard road access at the delivery address. There must also be available, suitable and sufficient labour to unload the goods and adequate storage space.

We are unable to leave goods at your premises or with a neighbour for instance, if you are not present at the time of delivery. We will contact you to arrange a redelivery date, for which there will be a further charge.

Tax Charges: All prices shown on our web site include 17.5% VAT.

Guarantee: We guarantee your satisfaction. Due to the wide selection of products we offer please check the Warranty page under each product section for full details.

Back Orders: If your item is not in stock, we will back order for you. You will always be e-mailed with the option to cancel your order if you would rather not wait.

Credit Card Security: When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Please be assured that Splash & Relax ensure that you can trade with us securely on the Internet. Due to the systems that are available today online transactions are likely to be more secure than normal card transactions or via the phone or fax.

We work in partnership with SecPay to ensure maximum security levels, and this means that i) all data transmissions are encrypted, ii) your card details go directly to SecPay and not to us, iii) all details, transaction processes and validity checks and are conducted whilst you are on-line, and iv) your card details are processed through SecPay's secure on-line server system.

Reaching Us: If you need to reach us, please email us using the Contact Us Page, alternatively, you can call on 0800 032 4537 (International +44 800 032 4537) or fax us on 0800 032 4537 or write to us at Dukes Place, Bakers Lane, Shipley, West Sussex, RH13 8GL, United Kingdom.

Privacy Policy: Splash & Relax do not disclose buyers' information to third parties.

In these modern times we are all concerned about our security and privacy. You can rest assured that Splash & Relax will not disclose your e-mail address or other details to any third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. All information that we gather including payment details given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.

Splash & Relax will not send you any marketing materials or e-mails unless you agree to us doing so. Any information we collect from you will be used only to process your order or enquiry for samples or literature. Any information we hold will be in accordance with the law and accurate and up to date.

If you wish you can check the information that we hold about you by e-mailing us. Any inaccuracies will be deleted or corrected when requested. Any personal information that we hold will be secure in accordance with the law and our own security policy.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Stock Availability: All items are subject to availability at time of order.

Placing Your Order: After choosing your items from our vast available range you should then go to the “checkout” area of our website. You will then be transferred to our secure third party online payment authorisation service provider- Secpay. This will allow you to enter your credit/debit card details and for us to collect payment from your card provider.

We can accept using the following cards:

Visa Credit and Debit
Maestro
Solo
Mastercard
Electron

Alternatively we can take telephone orders, on 0800-032-4537 or by cheque payments through the post to:

Mail Order Dept.
Splash & Relax
80 Hurst Road
Horsham
West Sussex
RH12 2EP

Order Acceptance and Completion: Your order will be confirmed to you via email once we have received payment and providing that you have given us your email address. Whether you receive the email or not, your payment for and our acceptance of your order will create a legally binding contract between us.

Pricing: All of the prices shown on our website are inclusive of VAT. However, delivery charges are not included, please see details below.

We aim to provide the correct prices at all times for our products on the website, but if this is not the case at the time of your order then we will contact you to confirm the correct price for the goods and establish whether you wish to proceed with the order or be provided with a refund in full.

Installation: Any installation work or labour to undertake your work should not be scheduled until we have delivered the goods to your premises. This will ensure that all goods are fully available at time of installation and also allow you to order additional materials if required.

Splash & Relax cannot be held responsible for any third party costs incurred due to planning ahead of full and correct delivery of goods ordered.

Delivery Rates: All orders (with the exception of fencing and decking products) will incur a delivery charge of £6.99 unless the order is in excess of £100 in value, where delivery will be free of charge.

Our fencing and decking products will incur a delivery charge of £49.99 for all orders below £500. Deliveries are free for orders above £500. Our gazebos, pergolas, arches and arbours are free delivery, and if decking or fencing is ordered with these products then delivery would be free for these also.

Some large and bulky items may incur delivery surcharges for certain remote parts of the country. These charges will detailed at the bottom of the relevant product page. Please note that this price only covers delivery to mainland UK addresses. For deliveries to Ireland, Islands and Overseas please contact us for a quote.

Delivery charges are inclusive of VAT and are non-refundable.

Deliveries: We will advise you of the delivery day for your goods. Normal delivery times are between 8:00am and 6:00pm. Someone will need to be present at the time of delivery to accept and sign for the goods as a failed delivery may result in you incurring a re-delivery charge.

As we use national carriers to fulfill our deliveries it is not possible to guarantee a 100% success rate on the confirmed delivery day. However, recent checks have a measured a 97.5% success rate.

Order Cancellation: If you wish to cancel an item or order, you must inform us in writing. You can do this preferably by email, or by post.

The United Kingdom’s Distance Selling Regulations 2000 provides you with a right to cancel your order at any time up to the end of the seventh working day following the day after the day on which you received your products. You do not need to give us any reason for cancellation. The goods must be in their original packaging and any security seals on the packaging must still be intact. You are liable for the cost and expense of returning goods. We advise you to use an insured method of carriage as damaged boxes will not be accepted. If any security seals are broken then you have been deemed as giving up your right to cancellation. All products with security seals on are deemed unsaleable once they have been opened and the manufacturers or their agents will not accept these products back as such.

Any orders that are accepted for return after the seven day cooling off period will have the actual cost of original shipping applied as a charge and also a further 20% restocking charge. All products must be unopened in their original packaging.

Cancellation must be made within 7 days of placing your order. If we have sent an email order notification before the cancellation is made then the delivery charge is non refundable. If the cancellation is made before the order email is sent by us then all charges are refunded. A 2.5% charge will be made before the refund is issued to cover our credit card costs, and any costs incurred for collecting goods from your premises will also be levied before the refund is made.

Cancellations by post must be sent to:

Online Order Dept.
Splash & Relax
80 Hurst Road
Horsham
West Sussex
RH12 2EP

Cancellations by email must be sent to:

sales@splashandrelax.co.uk

Faulty Goods: If the products purchased are faulty, and providing that we are informed within 28 days of receipt of the goods, we will offer a like replacement. If the goods are not available then a full refund will be made. Faults resulting from misuse, neglect, accident, incorrect installation or normal wear and tear will not be covered.

If a collection is required then you should contact us by email at sales@splashandrelax.co.uk or by telephone on 0800-032-4537, quoting your sales receipt number. Please note that goods can only be collected between 8am and 7pm Monday to Friday. . Goods must not be returned to our premises- we will always inform you of the correct address to send to if you are organizing the return yourself.

It may take up to 28 days to verify and process your claim once the goods have been collected from you. Due to banking laws all refunds must be credited to the original payment card used. If more than one item was ordered but a lesser quantity is returned due to faults then the delivery charge is non refundable.

Damaged Goods: You should notify us within 24 hours of receiving delivery if any of the goods you have purchased arrive damaged. If a collection is required then you should contact us by email at sales@splashandrelax.co.uk or by telephone on 0800-032-4537, quoting your sales receipt number. Please note that goods can only be collected between 8am and 7pm Monday to Friday. . Goods must not be returned to our premises- we will always inform you of the correct address to send to if you are organizing the return yourself.

It may take up to 28 days to verify and process your claim once the goods have been collected from you. Due to banking laws all refunds must be credited to the original payment card used. If more than one item was ordered but a lesser quantity is returned due to damage then the delivery charge is non refundable.

Refunds: Items must be returned within 28 days of receipt of your goods. The goods must be in their original packaging and must be undamaged and fully resalable. If a collection is required then you should contact us by email at sales@splashandrelax.co.uk or by telephone on 0800-032-4537, quoting your sales receipt number. Please note that goods can only be collected between 8am and 7pm Monday to Friday. Goods must not be returned to our premises- we will always inform you of the correct address to send to if you are organizing the return yourself.

Once returned and verified as being in the correct condition, a refund will be issued to you for the full price of the goods less the delivery charges. A 2.5% charge will be made before the refund is issued to cover our credit card costs, and any costs incurred for collecting goods from your premises will also be levied before the refund is made.

If the goods that are returned or not in a fully resalable condition or the packaging is damaged, then we reserve the right to refuse the refund, or at our absolute discretion we will deduct 25% from the original transaction value and then refund the remainder. This does not affect your statutory rights.

We will arrange to have a carrier collect the goods from your premises. If this is required then you should contact us by email at sales@splashandrelax.co.uk or by telephone on 0800-032-4537, quoting your sales receipt number. We will then obtain a quotation for you for the cost of the return and then contact you to arrange collection day and payment before collection is arranged. Please note that goods can only be collected between 8am and 7pm Monday to Friday.

It may take up to 28 days to verify and process your claim once the goods have been collected from you. Due to banking laws all refunds must be credited to the original payment card used.

Exchange: Items can be exchanged within 28 days of receipt of your goods. The goods must be in their original packaging and must be undamaged and fully resalable.

We can arrange to have a carrier collect the goods from your premises. If this is required then you should contact us by email at sales@splashandrelax.co.uk or by telephone on 0800-032-4537, quoting your sales receipt number. We will then obtain a quotation for you for the cost of the return and then contact you to arrange collection day and payment before collection is arranged. Please note that goods can only be collected between 8am and 7pm Monday to Friday.

Statutory Rights: Please note that these terms do not affect your statutory rights. For more information you should contact your local Citizens Advice Bureau or Trading Standards Office.

1 ACCEPTANCE OF TERMS
Your access to and use of the Splash & Relax website ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

2 ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

3 CHANGES TO WEBSITE
Splash & Relax reserves the right to:
3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Splash & Relax shall not be liable to you for any such change or removal; and
3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

4 LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

5 COPYRIGHT
5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Splash & Relax or otherwise used by Splash & Relax as permitted by law.
5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

6 DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
6.2 To the extent permitted by law, Splash & Relax will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.
6.3 Splash & Relax makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Splash & Relax for death or personal injury as a result of the negligence of Splash & Relax or that of its employees or agents.

7 INDEMNITY
You agree to indemnify and hold Splash & Relax and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Splash & Relax arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

8 SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

9 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.