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Delivery Information

Return Box

Our UK Delivery Services Explained

1. Depending on stock availability it is our aim to despatch all orders received before 2pm the same day for delivery the next working day. Please note however that this is only possible when the goods ordered are available from stock and we do not guarantee a next day delivery.

2. Special Order Items are ordered from our suppliers upon receipt of your order. Lead times vary depending upon the item and supplier but are usually shipped within five working days of your order.

3. In the event of your being out when your item is delivered a card will be left with instructions for collection or notification of re-delivery.

Return Box

Returns Policy

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging. Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged, defective or incorrect after these seven days, nor if they have been used or removed from their original packaging. Upon inspection the sale will be credited less the initial carriage charge.

SPECIAL ORDER ITEMS

Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers. Please carefully check and confirm all specifications before ordering.

Delivery Charges by UK Zone

Below are our delivery charges for the United Kingdom, Republic Of Ireland and Channel Islands.

Zone A

England, Wales and Parts of Scotland
Orders above £90 - Free Delivery
Orders below £90 - £5.25 ex vat
Small orders (below £15) - £2.07 ex vat

Zone B

Scottish Highlands and Scottish Islands
Postcodes: IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50 and ZE
Orders above £150 - £7.50 ex vat
Orders below £150 - £14.00 ex vat
These charges will be applied to your order once you have entered your billing postcode at checkout.

Zone C

Northern Ireland, Isle of Man and Isles of Scilly
Postcodes: BT, IM, TR21-25
All orders £14.00 ex vat
These charges will be applied to your order once you have entered your billing postcode at checkout.

Zone D

Channel Islands
Postcodes: JE and GY
All orders £14.00 ex vat
These charges will be applied to your order once you have entered your billing postcode at checkout.

Zone E

Republic of Ireland
All orders £20.00 ex vat
At checkout, please choose 'Ireland (Republic of)' from the country dropdown menu in the 'Billing Address' section. This will automatically apply the carriage charge to your order which covers one consignment up to 20Kg and 1m cubed.