Warranty

Hot Tub Warranty - Canadian Spa Company
Spa Structural Warranty: Canadian Spa Company guarantees the structure for 25 years against the loss of water through its ABS acrylic and fibreglass shell, caused by defects in materials and workmanship for as long as the original purchaser owns the hot tub.

Spa Surface Warranty: Canadian Spa Company guarantees its interior ABS acrylic hot tub surface against any cracks, blisters, or delamination resulting from a defect in the surface material, for a period of 10 years from the date of purchase.

Electrical & Plumbing Equipment Warranty: Canadian Spa Company guarantees its electrical equipment and components for a period of 2 to 5 years from the date of purchase, depending on the model purchased. Please see the individual data sheets for each model for further detail.
All plumbing manifolds, fittings, and parts are also guaranteed for 2 to 5 years depending on the model purchased.

Warranty Performance: The warranty is extended to the original purchaser only, and terminates with any transfer of ownership. Canadian Spa Company warrants the products, including all parts and components for a period of time as detailed above. The warranty does not apply if failure is caused or contributed by any of the following:- improper handling, improper storage, abuse, improper installation, unsuitable application, lack of reasonable and necessary maintenance, or repairs made or attempted by other than authorised service centres or technicians.

The hot tub must be used in accordance with the Owner's Manual, and must be kept at water temperatures between 32°F and 120°F. Any damage that results from the following will invalidate the guarantee:- calcified, clogged or dirty filter cartridges; undissolved chemicals laying on the surface; improper use of chemicals or cleaning agents causing damage to the hot tub surface; damage caused by improper pH balance or water chemistry; damage caused through failing to site the hot tub on a flat and even surface with adequate weight support; for the hot tub.

Should a fault be caused by misuse, a charge will be made for the service engineer’s time. Failure caused by accidents, acts of God, cosmetic blemishes, normal non-structural wear and tear, and other causes beyond our control is excluded.

Canadian Spa Company will repair or replace at its option, a unit proved to be defective within the warranty period and under the condition of the warranty. Canadian Spa Company is not responsible for the cost of removal of the unit, damages due to removal or installation, any shipping charges to or from the factory or the installation of a repaired or replacement unit.

In the event of a defect covered under the terms of this warranty you should contact Splash & Relax in the first instance. When your hot tub is delivered it is deemed to be free of defects in workmanship and materials. Items such as light bulbs, light lenses, fuses, headrest, the cabinet finish, filters, stereo and related equipment are guaranteed for 90 days.

Spa-n-a-box Warranty

Comfort Line Products Inc. obligation for the above listed products is limited to the term set below. This warranty extends to the original purchaser only. The warranty period commences on the original purchase date through 12 months. This warranty is not transferable to subsequent purchasers. This warranty is subject to the obligations, limitations, and exclusions listed below:

Comfort Line Products Inc. [CLP] warrants the above listed products against defects in materials and workmanship for a period of one (1) year from the date of original purchase. (Warranty Period).

If a defect arises and a valid claim is received by CLP within the warranty period, at its option CLP will:

1.Repair the product using new or refurbished replacement parts,

2.Exchange the product with a product or component that is new or which has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product.

If a defect arises and a valid claim is received by CLP after the first thirty (30) days of the Warranty Period, a shipping and handling charge will apply to any repair or exchange of the product provided by CLP or its authorized service centres. CLP warrants replacement products or parts provided under this warranty against defects in materials and workmanship from the date of the replacement or repair for ninety (90) days or for the remaining portion of the original products warranty, whichever provides longer coverage for you. When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes CLP’s property.

Obligations of Purchaser
The purchaser must establish, by dated sales slip, invoice, or installation receipt, the date of original purchase. In order to supply the customer with the most up to date service we respectfully request the purchaser to register their purchase by completing the attached Warranty Registration Card and mail it to CLP within 15 days of date receiving the purchase, or submit via our website at www.comfortlineproducts.com.

*Items not covered: Filters; Chemicals; other accessories

Limitations and Exclusions
The warranty is limited warranty. It covers the performance system itself for the period stated. This warranty negates or limits all other warranties implied or expressed, except for those, which cannot be negated or limited by law of the state in which the product is used. CLP does not authorize or permit any party, including its agents, distributors or dealers to assume for it any other obligations or liability. In no event will CLP be liable for any claim for damages arising from the use or loss of use, installation, or repair of the spa including, but not limited to freight damage, punctures, cuts in vinyl, water and/or sewage costs, freeze damage, or water damage to surrounding areas, rooms, furnishings or landscaping. Product specifications are subject to change without notice.

* Neither vinyl cover fading, nor bleaching of the product due to misuse of chemicals is considered a manufacturer’s defect

* Commercial use of the product will void the warranty

* Demonstration models will carry only a 90-day warranty

Acts Invalidating Warranty
This warranty is void if the spa has been altered, misused, abused or has been repaired by an unauthorized person, or is not installed according to the factory instructions. Other acts that will void the warranty are operating the spa without water or improper water level, use of an extension cord, improper chemical maintenance, burying the spa below ground level, damage from ice or freezing, low voltage or excess voltage, if applicable - over inflation, prolonged exposure to direct sunshine or UV damage, defacing or removal of serial numbers. This warranty gives you specific legal rights that vary from state to state. Specifications subject to change without notice.

Obtaining Warranty Service
Please review the purchase and online self help resources offered at www.comfortlineproducts.com before seeking warranty services. Our knowledge base of troubleshooting tips are available and can answer many of our customer’s most frequent questions. If the product is still not functioning properly after making use of the above resources, please contact our customer service center:

Manufactured by:
Comfort Line Products, Inc. 2717 N. Tamiami Trail N. Fort Myers, FL 33903

United Kingdom Service Info:
UK: 01934412320

[email protected]

Spa Gazebos Warranty
Our suppliers are committed to innovative product development and manufacture.
The evolution of new product design is continuous and therefore information is subject to change without notice.
Our garden products are manufactured to the highest standards. Advanced pressure impregnation with permanent wood preservative provides complete protection against decay and insect attack for up to 15 years.

The garden buildings are warranted free from defect or faulty installation for 3 years - only as long as we erect and install the building.

All garden buildings require a firm and level base. This base must be laid square and level.

Photographs are for illustrative purposes and whilst every care is taken to ensure colour match, we cannot guarantee this.

Timber is a natural product and is susceptible to movement and shakes in prolonged humid or dry conditions. In all but the most extreme cases this will not affect the structural integrity of any products and will return to its original condition.

Pools Warranty
Intex, Bestway, Plastica and Quick & Easy pools and inflatables are covered by a manufacturer's warranty. The liner is covered for 3 months and the electrical components for 1 year. There is no warranty on inflatable parts or accessories. In the event of a product failure a claim can only be made through the relevant manufacturer's warranty line. Please note that the manufacturer will only replace the faulty component.

Trampolines Warranty 
With sensible use, such as ensuring that the trampoline is correctly set up and sited, and the user knows to jump in the centre of the trampoline , you will probably find that everyone in the family will want to “trampoline”. It is likely to be very well used and it is therefore important to by a quality approved product from a company with experience. Trampolines are passed to comply with the GS TUV certification and of course also carry their normal guarantee of quality.

The trampoline should be erected on a level site and always make sure that there is a clear area around the trampoline in case a jumper accidentally falls off. For this reason it is best to site the trampoline on grass. We recommend not to use a ladder to mount the trampoline, as this then becomes another unnecessary hazard. A safety cage and tie down kit are recommended for total security.

All outdoor trampolines carry a guarantee against rust or rot causing structural failure. They are designed to be left outside all year round. All steel components are galvanised; all fabrics and plastics are UV stable; all impact foam is closed-cell and will not absorb water. The black cross woven polypropylene bed fabric is designed to withstand up to 10 years in European weather conditions. Frame pads are filled with cross-linked closed-cell polypropylene foam. Being “cross-linked” means that the individual cells do not break own under impact. Therefore the frame pads maintain their impact-absorbing qualities and do not get thinner with use. The frame pads and fixing systems have been designed to stand up to commercial use in busy caravan parks.

Please refer to the relevant product page for details on the length of the warranty for each model as they do vary by range.

Play Structures Warranty
Welcome to wood! All timber components are guaranteed for 10 years against structural failure caused by rot.

Unlike steel, no two pieces of wood are the same. Pressure treated timber in the round, that has not been sawn, is still full of natural tension as it gradually dries out. It is therefore virtually guaranteed to crack. The cracks are known as “shakes”.

For strength and durability round wood from smaller trees is specially selected. These timbers are stronger and less costly than those sawn from larger trees and are produced through the selective thinning of managed forests. Wood is a natural product which is subject to the influence of the moisture content of the air and ground. In warm sunny weather the timber will shrink and in wet weather the reverse applies. These stresses will create some cracking and splitting in the timbers. The width of the cracks can be up to 3% of the circumference of the component and they can go nearly to the centre of the timber in depth. Cracks of this size are allowed for in calculating the operational strength of each component.

During the development of the products every care is taken in the preparation of the equipment. All timbers are machine finished and pressure treated. All orders are individually inspected prior to banding and packing for dispatch.

All play structures should be inspected regularly. Wood will shrink and expand according to temperature and humidity. All fixings should be checked monthly and tightened where necessary.

Garden Buildings Warranty
Our suppliers are committed to innovative product development and manufacture.
The evolution of new product design is continuous and therefore information is subject to change without notice.

Our garden products are manufactured to the highest standards. Advanced pressure impregnation with permanent wood preservative provides complete protection against decay and insect attack for up to 15 years.

The garden buildings are warranted free from defect or faulty installation for 3 years - only as long as we erect and install the building.

All garden buildings require a firm and level base. This base must be laid square and level.

Photographs are for illustrative purposes and whilst every care is taken to ensure colour match, we cannot guarantee this.

Timber is a natural product and is susceptible to movement and shakes in prolonged humid or dry conditions. In all but the most extreme cases this will not affect the structural integrity of any products and will return to its original condition.

Decking and Fencing Warranty
Our suppliers are committed to innovative product development and manufacture.
The evolution of new product design is continuous and therefore information is subject to change without notice.

Our garden products are manufactured to the highest standards. Advanced pressure impregnation with permanent wood preservative provides complete protection against decay and insect attack for up to 15 years.

The garden buildings are warranted free from defect or faulty installation for 3 years - only as long as we erect and install the building.

All garden buildings require a firm and level base. This base must be laid square and level.

Photographs are for illustrative purposes and whilst every care is taken to ensure colour match, we cannot guarantee this.

Timber is a natural product and is susceptible to movement and shakes in prolonged humid or dry conditions. In all but the most extreme cases this will not affect the structural integrity of any products and will return to its original condition.

Games Table Warranty
The item is warrantied for 6 months from purchase date. This does not cover fuses.

Globes Warranty
The item is warrantied for 12 months. The warranty does not include bulbs or fuses. In the unlikely event that the item arrives in a faulty or damaged condition then we will replace the required part/s.